Frequently Asked Questions
Everything you need to know about your Naked Wolfe purchase.
What is your return policy for footwear?
We offer a 14-day return policy from the date of delivery. Items must be unworn, in their original packaging, and include all tags and dust bags to be eligible for a refund.
Do you offer international shipping?
Yes, Naked Wolfe ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How do I know which size to order?
Our footwear generally runs true to size. We provide a comprehensive size guide on each product page that includes conversions for US, UK, and EU sizing to help you find the perfect fit.
Are your platform boots heavy to wear?
While our signature platform styles have a bold aesthetic, they are engineered using lightweight materials to ensure maximum comfort and wearability without sacrificing the iconic Naked Wolfe silhouette.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'buy now, pay later' options like Klarna and Afterpay depending on your region.